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I am not receiving the reset password email, why?

Updated

 If you are sure that this email is the one you use in Gazelle, check your junk folder. Alternatively, contact the support and provides the URL of the Gazelle test bed, your email address, first name, last name, and organisation’s name.

Note that, for sake of privacy, although Gazelle mentions that the email is sent, no email will be sent in the following cases:

  • The email does not exist in the database.
  • The account is deactivated.